I can't encode and/or I received the error "An error occurred while encoding" or "Unable to encdode".

iOS

1. ✅ Make sure you did not minimize the app during encoding.

2. ✅ Ensure you have a stable mobile or Wi-Fi connection.

3. ✅ Check your device’s storage level.
   ➡️ If your storage is nearly full, My Selftape App may not be able to save the newly created video.
   ➡️ Clear up some space if needed.

Once you’ve verified the above, try encoding again.
⁉️If it fails more than 3 times, please contact us via the form on this page.

Android

1. ✅ Make sure you did not minimize the app during encoding.

2. ✅ Ensure you have a stable mobile or Wi-Fi connection.

3. ✅ Check your device’s storage level.
   ➡️ If your storage is nearly full, the app may not be able to save the encoded video.
   ➡️ Clear up some space if needed.

4. ✅ Review this page for info about a recent Android update that changed the file storage system.
   ➡️ Old projects or files may be causing the issue. Try deleting them to resolve the problem.

Once you’ve verified the above, try encoding again.
⁉️If it fails more than 3 times, please contact us via the form on this page.